Privacy Policy

1. Information We Collect

When you browse, create an account, or make a purchase on Harry Sons Bag House, we collect the necessary information to process and fulfill your luggage order:

• Account & Contact Info: Name, email address, mobile contact number, and billing/shipping addresses.
• Authentication Credentials: Securely hashed passwords (via Supabase Auth) or OAuth tokens when signing in with Google.
• Order History & Preferences: Products ordered, sizes selected, transaction IDs, and delivery notes.

2. Payment Security & Zero Card Storage

We adhere to strict RBI (Reserve Bank of India) compliance guidelines. We never store or record your full credit/debit card numbers, CVV codes, or net banking passwords. All online financial transactions are handled through Razorpay’s PCI-DSS Level 1 compliant secure payment gateway.

3. How We Use Your Information

Your information is used strictly to:
- Deliver your orders through our accredited logistics couriers.
- Provide real-time SMS/email status notifications and invoice copies.
- Manage product warranty claims and customer service assistance.
- Detect and prevent fraudulent transactions or security violations.

4. Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. We share limited delivery details (name, shipping address, contact number) only with verified logistics partners solely for fulfillment purposes.

5. Contacting the Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, questions regarding personal data or privacy practices can be addressed to:
Grievance Officer: Harry Sons Bag House, #42 Commercial Street, Tasker Town, Bengaluru, Karnataka 560001
Email: privacy@harrysonsbags.com